Coast News
Coast opens Tustin collision center
July 2009
Coast Collision Centers is proud to announce the opening of our second location, located in Tustin California. This center will bring convenient access to the Coast brand of outstanding repair services to the communities of Orange County. The 23,000 square foot Tustin facility is takes full advantage of the Coast Lean Manufacturing Operating Model and has been enthusiastically embraced by our insurance partners eager to provide a superior claim experience to policyholders.
Carlsbad Center ranked 5th out of 140 peer collision centers!
April 2009
Coast Collision Centers joined The FixAuto Network of shops to access additional operating measurements through their technology and reporting solutions, thereby helping our business achieve excellence and pursue continuous improvement. One of their most useful measurement toolsÊis a performance metrics report that measures performance against 141 other collision businesses across the country.
The Performance Metrics Report includes 5 Key measurements that are ranked individually as well as an overall ranking. The 5 key measurements are as follows: 1) Dollars produced per day 2) Labor hours produced per day 3) Overall repair cycle time 4) Quality 5) Overall Customer Satisfaction Score or CSI.
February was the first month that Coast Collision Center - Carlsbad was included in the ranking, and we are proud to report that our center was ranked 5th out of 140 shops! While this is only one month of results, it is representative of the hard work and determination of our folks.
Record-Breaking October
November 2008
October 2008 was a record-breaking month for Coast Collision Centers in delivering our Lean/Six Sigma process initiative. Our average cycle time for all repairs completed for the month (well over 200) was 3.94 calendar days with a Customer Satisfaction measurement score of just under 98%. Having a highly organized facility, a strong process orientation, a fanatical focus on estimating accuracy, and an excellent retention rate for our highly trained staff has helped drive these results. This outstanding success is evidence that our hard work is yielding substantial benefits for our customers and insurance partners.
Coast Contributes to Local Humanitarian Efforts
September 2008
Coast founder Richard Fish participated in the Habitat for Humanity Homes for Heroes in San Capistrano.
Lean Manufacturing Delivers Results
August 2008
We’ve made great strides in the implementation of our Lean Manufacturing strategy. With this strategy, we’re driving efficient processes through every aspect of our business. During the last four months we’ve already achieved an average cycle time of 6.5 calendar days.
Coast Collision Centers Improves Paint Capabilities
July 2008
Coast Collision Centers has completed installation of latest technology in our paint shop expansion program. Our upgraded capabilities will allow us to complete paint work more quickly while maintaining the exacting standards our customers demand.
Coast Collision Centers Supports Carlsbad HS Baseball Team
March 2008
Coast Collision Centers is showing our support for Carlsbad High School baseball. You can help by attending a home game this season and looking for our banner in the outfield.
